Terms of service
General conditions of use
These conditions of use (together with the information and policies of Slowear S.p.A.) on the website and any other document referred to in these conditions of use, collectively "Conditions of Use") establish the legal terms that apply to the access and use of the website www.slowear.com (the "Website") published by Slowear S.p.A., with headquarters in Via della Fornace 15-17, 30034, Mira (VE), VAT number 04246660288, company subject to management and coordination by N.U.O. Capital S.A. ("Slowear", "we", "our" or the "Operator") that produces and markets Slowear products worldwide (the "Product" or "Products"). By accessing or using any part of the Website or the services provided through it, the user accepts these Conditions of Use and undertakes to fully comply with their content.
Please note that the purchase of any of the Products offered on the Website is governed by the Conditions of Sale, available here and that by placing an order for any Product you declare that you have carefully read the content and undertake to comply with the provisions therein. The processing of personal data carried out through the Website or through it is governed by our Privacy Policy and Cookie Policy.
We have designated GLOBAL-E NL B.V., a company incorporated in the Netherlands with registration number 72541466 and having its registered office at Krijn Taconiskade 430 1087 HW Amsterdam, the Netherlands ("Global-e"), as our partner for the sale and electronic commerce of our Products offered through the Website. Please note that Global-e has its own Privacy Policy and Cookie Policy (available at this link https://www.global-e.com/consumer-privacy-policy), which are separate from our Privacy and Cookie Policy.
By accessing or using any part of the Website or the services provided through the Website, the user accepts these Conditions of Use and undertakes to comply with their content. We therefore invite you to carefully read these Conditions of Use, as well as the Privacy Policy, before using the Website and the General Conditions of Sale, before proceeding with any purchase of our Products.
1. USE OF THE WEBSITE
1.1 The Use of the Website is authorised exclusively for personal purposes and not attributable, even in part, to any professional, entrepreneurial, artisanal and/or commercial activity.
1.2 The Use of the Website is allowed only to persons of legal age.
1.3 During Use of the Website, the User undertakes not to:
a) communicate false, incorrect and/or related information and/or data to third parties, without their having expressed their consent and/or to make incorrect use of them, noting that the Operator reserves the right to report any use of false information to the Judicial Authority;
b) use, and/or encourage third parties to use – at any time and in any way – the Website for purposes contrary to the law;
c) decode, decompile, modify and/or alter, and/or encourage third parties to decode, decompile, modify and/or alter – the Website and its source code in any way, including the information and/or data contained therein;
d) engage in any fraudulent, illegal, abusive, defamatory, offensive, or obscene use of the Website and any use that, in any case, may represent a violation of these Conditions of Use;
e) violate any intellectual property right owned by the Operator or, in any case, relating to the Website and any material, Product, content and/or information therein;
f) engage in any conduct that may damage the Website, as well as its proper functioning;
g) upload, communicate and/or transmit materials, contents, links, files and anything else that:
I. may have an obscene, intimidating, offensive, harmful, violent, fraudulent, confidential or illegal character;
II. constitute spam, pyramid or chain communications or any other form of advertising or commercial or promotional communication not authorised in writing by the Operator;
III. are technically dangerous or harmful, such as computer viruses, malware, codes and other tools that may damage the computer systems of the Operator and third parties;
h) interfere with, interrupt, damage, violate and/or tamper with the Website and its normal operation;
i) violate the rights of third parties, the Conditions of Use, the Conditions of Sale and/or any provision of the current legal system, such as, by way of example, the Law no. 633 of 22 April 1941 on copyright, as well as EU Regulation 679/16 (GDPR) and Italian Legislative Decree no. 196 of 30 June 2003, on the protection of personal data;
l) use the Website and any Content therein – in any way – for the purpose of training artificial intelligence systems.
1.4 The Operator reserves the right to remove content and accounts that it deems – at its sole discretion – to have illegal, fraudulent, offensive, defamatory or obscene content and that, in any case, may represent a violation of these Conditions of Use.
1.5. The Operator has the right to interrupt and/or suspend access to the Website at any time, without prejudice, also due to discretionary assessments and without the obligation to give any reasons. The User acknowledges and accepts that the Operator shall under no circumstances be held responsible for any interruptions and/or suspensions of the Website.
2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
2.1 Any right to the Website and the content present or made available through the Website or related thereto, such as, but not limited to, Products, texts, images, photographs, music, sounds, videos, drawings, logos, graphics, layouts, source codes, software, design databases, the technical solutions adopted and the structure created for the Website (hereinafter the "Content"), is owned by the Operator and/or its owners who directly and/or indirectly maintain commercial relations with the Operator and is protected by current national and international laws on the protection of intellectual and/or industrial property rights.
2.2 Except for the temporary reproduction of the Content for activities of no economic and commercial importance, it is prohibited to modify, reproduce, publish, transfer, disseminate and/or otherwise use the Content, in any form and manner, without the Operator's express written consent.
2.3 In any case, it is understood that any use of the Website by the User does not imply the purchase of any right to the Content by the latter.
2.4 The User may not carry out operations that are contrary to the normal management of the database of the Operator and its owners that directly and/or indirectly have commercial relations with the Operator or that may cause them any damages.
2.5 It is forbidden to extract and/or systematically use the Website Content, including through data mining, robots and other data acquisition and extraction systems, as well as to carry out and/or disseminate data collections that reproduce all or part of the Website Content and the services provided, without the Operator's express written consent.
3. TRADEMARKS AND DOMAIN NAMES
3.1 The trademarks, the domain name and all other distinctive signs contained in and/or related to the Website are the exclusive property of the Operator or their respective owners who have business relations directly and/or indirectly with the Operator.
3.2 It is forbidden to use said distinctive signs in any form and manner without having previously obtained the written consent of the Operator or their respective owners.
3.3 It is in any case forbidden to use the name of the Operator and the parties who have business relations directly and/or indirectly with the Operator, as well as the distinctive signs owned by them, such as, for example, domain names and trademarks, through metadata (such as, for example, meta-tags and keyword-tags), without the written consent of the Operator or their respective owners.
4. LINKS TO OTHER WEBSITES
4.1 The Website may present hyperlinks or "links" to other websites that may not have any connection with the Website.
4.2 These links are indicated by the Operator exclusively to facilitate Users' navigation on the web and the connection to other websites.
4.3 The indication of a link does not imply any type of suggestion, sponsorship and/or recommendation by the Operator for the use of the linked websites, nor any type of guarantee regarding their content, services and/or the goods offered and/or sold by them.
4.4 The Operator does not control in any way the websites connected by links, nor the information, materials and products contained therein, and, therefore, the User acknowledges and recognises that the Operator cannot be held responsible for the actions, services, products, contents and policies of said websites, including in relation to the processing of personal data and the conditions of sale of said third parties.
4.5 It is therefore suggested that the User carefully read the conditions of use, the conditions of sale, the privacy policy and any other legal notice on websites other than the Website.
5. LINKS TO THE WEBSITE
5.1 It is possible to activate hyperlinks to the Website, subject to written authorisation by the Operator. To this end, it is advisable to contact the Operator at the following email address: support@slowear.com. The Operator has, at all times, the right to oppose the activation of direct links to the Website, also in consideration of the previous adoption by the applicant of unfair or non-compliant commercial practices or of unfair or discrediting competition actions against the Operator.
5.2 It is forbidden to activate deep hypertext links (such as, by way of example and not limited to, deep links or deep frames) to the Website, without the Operator's written consent.
6. USE OF PERSONAL ACCOUNT
6.1 The User undertakes to provide correct and complete data during the registration of the personal account and to promptly notify the Operator of any changes to the data provided.
6.2 Any User who is in possession of a personal account on the Website undertakes to keep their access credentials confidential and to monitor the regular operation of the account itself, giving immediate notice of any use or attempt to use his/her account by unauthorised third parties.
6.3 The User agrees to be held solely and exclusively responsible for all actions carried out through his/her account, as well as for any harmful consequences or damages that may arise at the expense of the Operator, or third parties, as a result of any use of the personal account that is in violation of the Conditions of Use, the other legal notices contained in the Website and/or the applicable regulations in force, as well as the loss and theft of the access credentials.
6.4 The Operator's right to suspend, modify or delete the personal account of each User in case of violation of the Conditions of Use, of the other legal notices contained in the Website, of the legal provisions of the current legislation or also due to the Operator's discretionary assessments is without prejudice at all times, and free from the obligation to provide any reasons. The User acknowledges and accepts that the Operator shall under no circumstances be held responsible for any suspensions, modifications and/or cancellations of their personal account.
7. GUARANTEES AND LIABILITY FOR THE USE OF THE WEBSITE
7.1 The Operator provides the Website in the state of fact and law in which it is located without any type of guarantee, expressed or implied, for the User.
7.2 The Operator does not guarantee the regular operation of the Website and those related to it, even indirectly. To the extent permitted by law, the Operator shall not be liable for any type of damage resulting from any use of the Website and the websites of third parties, including those indirectly connected to it, such as, by way of example, damage to computer systems, damage from loss of data or commercial opportunity, damage from interruption of economic activity or resulting from any errors, delays, omissions, or inaccuracies of the Website.
7.3 The User acknowledges and accepts that the Operator cannot be considered in breach of its obligations nor responsible for any damage caused by the failure or incorrect operation of the hardware and software components of the User and/or third parties, of telephone and/or telematic connections not managed directly by the Operator, as well as by the actions of other Users and/or third parties.
7.4 The User is solely responsible for any use of the Website and, to the extent permitted by law, no liability can be attributed to the Operator for such use by the User. Within the limits of the provisions of the current applicable legislation, the User undertakes to indemnify and hold the Operator harmless from all charges and damages, including legal expenses, that may be caused by any use of the Website on their part that is in violation of the rules of the current legal system, these Conditions of Use and/or the legal notices contained in the Website and/or harmful to the rights of third parties.
8. PRIVACY POLICY
8.1 In relation to the processing of Users' personal data, please refer to the Privacy Policy.
8.2 For the use of specific services provided at the User's request, specific information will be provided and specific consents to the processing of their personal data will be requested, where necessary.
9. WARNINGS
9.1 The Operator has taken every measure to prevent the publication on the Website of content that describes or represents scenes or situations of physical or psychological violence or such that, according to the Users' sensibilities, may be considered harmful to civil convictions, human rights and the dignity of persons, in all its forms and expressions. In any case, the Operator does not guarantee that the contents of the Website are appropriate or lawful in other countries, outside of Italy. However, if such content is considered unlawful or illegal in some of these countries, access to the Website is not recommended and if the User decides to access it anyway, the Use they will make of the services provided shall be their exclusive and personal responsibility.
9.2 Without prejudice to the provisions of the legal notices of the Website and the rules of the current legal system, the Operator reserves the right to modify any information, content and other element of the Website at any time and without any obligation to give notice.
9.3 The fact that the Operator, and/or third parties who have business relations with it, including indirect ones, delay or omit to exercise their right based on the General Conditions of Use, the other legal notices of the Website and the legislation of the current legal system, does not constitute a waiver of this right, in relation to acts carried out or that will be carried out in the future.
10. APPLICABLE LAW AND DISPUTE RESOLUTION
10.1 These General Conditions of Use are governed by Italian law.
10.2 In the event of disputes arising from the General Conditions of Use between the Operator and the User, the User may access the online dispute resolution platform provided by the European Commission through the link https://webgate.ec.europa.eu/odr.
10.3. Any dispute that may arise between the parties in relation to the validity, interpretation, execution and termination of these Conditions of Use – if the User intends to appeal to the ordinary Judicial Authority – shall fall under the exclusive jurisdiction, at their discretion, of the Court of Milan or the Court of the consumer's country of residence or domicile, if the latter country is a Member State of the EU. The Operator shall submit any dispute arising under these Conditions of Use to the competent court of the country in which the User usually resides, if it is an EU Member State; otherwise it shall be submitted to the Court of Milan.
11. CHANGES TO THE CONDITIONS OF USE
11.1 The Operator may modify, in whole or in part, the General Conditions of Use, also in consideration of any regulatory changes, for reasons of public interest and/or security, for reasons related to the correct fulfilment of legislative and/or regulatory obligations; for reasons related to the implementation of changes or improvements to the Website; for reasons related to the design and creation of new Products; for technical, organisational and/or commercial reasons; for reasons related to changed market conditions and/or based on its commercial policies. Any changes to the Conditions of Use shall be communicated to the Users on this page of the Website and will be binding as soon as they are published on the Website.
11.2 The User will be subject to the regulations of the Conditions of Use from time to time in force at the time when the User makes any use of the Website.
12. CUSTOMER SERVICE
12.1 For assistance relating to the Products, more information, suggestions, complaints and/or further requests, the Customer may contact the Operator's customer service at any time through the Contact form or at the following addresses:
● by email: support@slowear.com;
● via WhatsApp
● Via Chat on the Website